Customer Service

  • Welcome to the Zohreh Zarrabi website customer service page. Please read this page carefully before placing an order. By placing an order and/or using this website, it is assumed that you have read, understood, and agree with the terms and conditions set out below. These terms and conditions are subject to change without notice. Please fill out the Contact Form if you have any questions about the following information.
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    Shipping:

    We guarantee FREE shipping everyday! We ship only within the 48 continental United States. We hope to make international shipping available in the near future. All orders are prepared and shipped within 48 hours. Please allow 4-14 business days for postal delivery. All orders are shipped via the United States Postal Service. Please remember that it is out of our ability to keep track of orders once they are shipped. We are not responsible for delivery delays or lost items. In the rare case that you do not receive your purchases, please fill out the Contact Form and include your PayPal receipt number. We will work with you to resolve the issue.

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    Returns:
    All sales are final. We do NOT accept returns or exchanges. Customer satisfaction is important to us! If you find your purchases to be defective in any way or you are not completely satisfied with your purchase, please fill out the Contact Form. Be sure to include your PayPal receipt number and the details of the defective item. We will work with you to resolve the issue. All sales are final. We do NOT accept returns or exchanges due to hygienic reasons and that each scarf is custom made based on customer size preference.
    Customer satisfaction is important to us! If you find your purchases to be defective in any way or you are not completely satisfied with your purchase, please fill out the Contact Form. Be sure to include your PayPal receipt number and the details of the defective item. We will work with you to resolve the issue.

     

  • Terms of Service:

    ~ Product Information ~
    All scarves are personally cut and sewn by Zohreh Zarrabi. Zohreh Zarrabi is an aspiring fashion designer and designs and creates most of the items for sale on this website. Customer satisfaction is important to us, and the best quality and care are put into preparing every order. Fabrics and materials used to make the products are hand-selected to ensure the best possible product quality. Please remember that shopping online provides a different experience to buying in-store. We make every effort to display the colors and properties of each product as accurately as possible. However, actual colors will depend on your monitor settings. We cannot guarantee that the color displayed on your monitor will accurately reflect the color of the product on delivery. All product measurements are approximate, but we make our very best effort to ensure they are as accurate as possible.

  • ~ Pricing and Availability ~
    All product prices are subject to change without notice. All products are subject to availability. Because stock positions for products may change, we cannot guarantee that all listed products will be available for purchase at any particular time. If an item becomes out of stock after you have placed an order, we will notify you by e-mail and issue a refund for your entire purchase. We reserve the right to refuse any order.

  • ~ Purchases ~
    All orders will be conducted through the fast and secure PayPal checkout services. A PayPal account is NOT required to place an order. PayPal accepts all major credit and debit cards. If you have any questions about PayPal checkout services, please visit the PayPal website. Please make sure all the information you provide during checkout is correct. You will not be able to make any changes to an order once it has been confirmed. If an item becomes out of stock after you have placed an order, we will notify you by e-mail and issue a refund for your entire purchase. We also reserve the right to refuse any order.

  • ~ Shipping / Postal Policies ~
    We guarantee FREE shipping everyday! We ship only within the 48 continental United States. We hope to make international shipping available in the near future. All orders are prepared and shipped within 48 hours. Please allow 4-14 business days for postal delivery. All orders are shipped via the United States Postal Service.

  • ~ Delayed / Lost Orders ~
    Please remember that it is out of our ability to keep track of orders once they are shipped. We are not responsible for delivery delays or lost items. In the rare case that you do not receive your purchases, please fill out the Contact Form and include your PayPal receipt number. We will work with you to resolve the issue.

  • ~ Returns / Refunds ~
    All sales are final. We do NOT accept returns or exchanges. Customer satisfaction is important to us! If you find your purchases to be defective in any way or you are not completely satisfied with your purchase, please fill out the Contact Form. Be sure to include your PayPal receipt number and the details of the defective item. We will work with you to resolve the issue.

     

  • Privacy Policy:
    Any and all information you might provide on this website is kept completely confidential. All information is kept private and is not given to any outside party. Information provided through the Contact Form is used to improve customer service and your experience on our website. Information provided through checkout is kept private with PayPal’s secure servers.

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